We do not sell Retail to Ohio customers. If you are from Ohio, please purchase D-Flite items from our dealers. To return an order, please contact us at 419-485-0100. Orders refused by buyer will not be refunded shipping costs. No returns after 30 days. We do not accept returned products that have been used by buyer. Open packages carefully to protect items inside. We will be SHUT DOWN from Friday, December 23rd through Monday January 2nd for the holidays and taking inventory. No orders will ship during this time.